Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lux Living Now (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxelivingnow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@luxelivingnow.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@luxelivingnow.com
Love the belt. Once I looked at the picture on-line to see how to wear it, it was easy to close and looked really good. Different. And that's what makes it such a neat belt; it's not a run of the mill belt. I've received many compliments when I wear it. I wear loose or tunic type tops to give waits some definition.
Love this belt! It looks so classy and I love that it’s adjustable to fit any part of your waist for any size. It really does amp up any outfit.
This belt will work for larger waists....I almost didn't order it but found it perfect for me. I never wanted it to hang as long as it was shown on the model. I suggest giving it a try. Although I am sure it's not leather, it looks and wears beautifully.
The product is exactly as described honestly. I’m a pretty consistent size 6 and the photo shows how it sits on my waist. I do believe it’s real leather since it smells leather and looks genuine. Good style, good value IMO.
It looks exactly as pictured. It's cute. But I wish it had more colors to choose from.
This belt is made of really nice leather. It took me a minute to figure out how to wrap the leather around to get the effect of the picture that I saw, but now that I have it, it’s easy. It’s a little smaller than I was expecting, but it's still a very nice belt!
There's nothing I dislike about my belt. I'm very happy with my purchase. From the color to softness and the adjustability. This belt can be worn with multiple outfits and it adds the right amount of interest to my outfits.
I wanted a unique belt to wear with a black shift dress to pull it in at the waist but didn't want just an ordinary belt. This is quite unique, good quality, and it is the perfect belt for the dress.
Not bad. I only wish it would be not faux, but real leather. But, the color is nice and the size is good. I don't regret buying it.
Retro and cute! Love this belt, it looks very expensive! Plan to order another! Very flattering!
Great addition to my wardrobe, a very chic look when worn with my dresses!
I love all the uses of this belt in my wardrobe and I think it is very nice quality and value for the money.